List of All Questions |
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| Question : How does my order get processed ? |
| Answer : When you place your order with us we will firstly confirm that we have received your order (by return email). We will check your order details and product availability before accepting your order. An email will be sent to you to confirm acceptance of your order. This will include a delivery timescale.
On acceptance of your order we will arrange for stock to be allocated to you, or for the product to be made by the manufacturer. We will then contact you nearer to the delivery date to confirm delivery arrangements.
Your payment will be taken 2 days before expected shipment.
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| Question : I need some help to correctly choose the best product for me, what do I do ? |
| Answer : Our friendly staff are here to help with any questions so please contact us by phone on 0808 1434001 or fax on 01244 402920, or email info@affinityappliances.com |
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| Question : How will I know when my order will be delivered? |
| Answer : When we send your order acceptance e-mail this will include a delivery date. Nearer to that date, you will be contacted to confirm the delivery arrangements.
Most products are available within 10 to 14 working days although some may be made to order in which case they will take longer. For further information on delivery times please refer to our delivery policy. |
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| Question : What do I do if I have a problem with my product ? |
| Answer : We are here to help you in the event of a problem occurring with your product. Simply call us on 0808 1434001 as soon as the problem occurs and we will help over the phone if possible or arrange the best course of action to resolve it.
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| Question : How can I pay for my goods ? |
| Answer : You can pay using the following credit and debit cards: Visa, Mastercard, Visa Electron, Maestro (Switch), Solo.
We do not accept American Express, Diners or non-UK issued Maestro cards.
You can also pay by cheque.
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| Question : I want a product but can’t find it on your web site, what do I do ? |
| Answer : If you are after a particular item that we don’t currently have on our web site we may be able to order it especially for you. Please contact us with the details on 0808 1434001 or email info@affinityappliances.com.
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| Question : Can I change the delivery date of my order? |
| Answer : You can usually change the delivery date if you give us at least 48 hrs notice in advance of the scheduled delivery date. Please note that if you are not at home for the pre-arranged delivery we reserve the right to charge you the full delivery charge to re-deliver your product. This may be in excess of the standard delivery charges. |
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| Question : How do I return goods that I do not want ? |
| Answer : If there is nothing wrong with the goods and you wish to return them you have 14 working days from the date of delivery to contact us in writing and request a collection. If you do decide to return a product to us, we do make a charge for the collection, see terms and conditions for full details. Please be careful when selecting your appliances to ensure they are the ones you require. |
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| Question : If I don’t want to pay online what do I do ? |
| Answer : We can process your order by telephone using your payment card or you can pay by cheque.
You can still place your order online and use the tick boxes on the order form to let us know which of these methods you would like to pay by. Alternatively you can telephone us directly to discuss your requirements. |
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| Question : Why are some images of products not available in the correct colour ? |
| Answer : Wherever possible we try to obtain product images in the correct colours. When this is not possible and no image is shown, please select a different colour to see the same specification of product in an alternative colour.
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| Question : Why has my credit card been declined ? |
| Answer : Your credit card may be declined for many reasons. Some possible reasons for card failure are wrong card number, wrong expiration date, daily transaction limits, insufficient funds, or security checks by the credit card issuer. In the event of your card being declined for payment we will inform you and recommend you contact the bank directly to correct the problem. For privacy reasons, the card issuer does not tell us the reason for card decline.
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| Question : What guarantee do I get with my product ? |
| Answer : All products come with the manufacturers’ warranty which is generally for 12 months. However, some manufacturers’ products come with warranties for longer periods of 2, 5 or sometimes even 10 years. If you wish to know the warranty period for a specific product please contact us for details. |
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| Question : How do I get information on my order? |
| Answer : You can contact us at support@affinityappliances.com or by ringing 0808 1434001 if you have any concerns about your order.
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| Question : How secure is sending my details over the net? |
| Answer : We use a SSL (Secure Socket Layer) server using a minimum of 128-bit encryption during the payment process which ensures your details are kept as safe and secure as possible.
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| Question : Do I have to be a member to order ? |
| Answer : No you do not need to be a member to order, but by becoming a member we can retrieve your details to make it simpler for you to order next time. Members can also receive details of special offers or promotions if they wish to.
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| Question : What happens if I cancel my order ? |
| Answer : If you cancel your order prior to delivery your payment will be refunded in full. |
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