Damaged Goods

The customer before acceptance is advised to inspect all goods. Any goods that are found to be damaged, faulty or incorrect should be returned on the delivery vehicle. A valid signature is required on delivery, which legally establishes that you received the goods in good condition and transfers ownership to you.

Where goods have been delivered, any goods found to be damaged, faulty or incorrect should be reported promptly to ourselves or directly to the manufacturer via the number on the delivery advice note.

Damaged or faulty goods may be subject to an inspection by the manufacturer’s service engineer and will be repaired or replaced at the engineer’s discretion.

Return of Unwanted Goods

Provided that they are in their original packaging and have not been installed or used, unwanted items may be returned to us within 7 days of delivery, at your own cost and risk. Provided they reach the supplier in the same condition they were delivered to you we will make a refund, less the cost of return. This includes the direct cost to us of the manufacturer or distributor's re-stocking fees of up to 25% of the order value and any additional collection costs.

Please note that whilst goods are in your possession you have a legal duty of care towards them.